Qdos Health takes the back office off your plate — AI memory, commission tracking, phone system, coaching — so you can do what you do best: build real, human relationships with your members. The kind that drive retention through the roof.
You got into this business to help people. But the back office has you chasing commissions, hunting through spreadsheets, and forgetting what your members told you. Every hour on admin is an hour you are not building the kind of connection that keeps a member for life.
Mrs. Johnson told you her husband passed last March. Her granddaughter is starting college. She is worried about prescription costs. But when she calls back, you are scrambling to remember. She can feel it. That is not the kind of agent you want to be — and it is not the experience that retains members.
You enrolled 40 members last AEP. Are all 40 still active? Did any disenroll in the first 90 days? Which carrier owes you for renewals? The time you spend tracking that down is time you are not spending on the phone with someone who needs your help.
A CRM here. A phone system there. Spreadsheets for commissions and your book of business. None of them know about each other. You are the integration layer — and every minute spent on integration is a minute you are not helping a member pick the right plan.
Qdos Health automates the work that pulls you away from your members — so every hour you spend is an hour building the relationships that drive retention.
When Mrs. Johnson calls, you already know her husband passed in March, her granddaughter starts college in the fall, and she is worried about her Part D costs. You do not fumble. You do not ask the same questions twice. You pick up right where you left off — like a friend would.
Every commission across every carrier, in one dashboard. 12-month forward projections show what is coming. Chargeback risk detection flags members at risk of rapid disenrollment. The hours you used to spend reconciling spreadsheets are now hours you spend helping people.
Get a dedicated business number that forwards to your cell. When you are on another call, Sarah — your AI assistant — answers, educates the caller about Medicare, and takes a message. After hours, weekends, holidays. Your members always reach someone who cares. Every call is recorded, transcribed, and feeds your AI memory.
When a member calls, you see their name, their history, and their open issues in a live dashboard. Then the Whisper kicks in: a brief, AI-generated briefing played only to you before the member hears your voice. You answer like you have been thinking about them all week — because in a way, you have.
Every year, CMS updates plan data — premiums change, formularies shift, plans get terminated. Most agents find out when their members call in a panic. Qdos Health downloads, parses, and diffs CMS data automatically. When something changes that affects your members, you get a per-member impact report and a ready-to-send outreach script. You call them first. That is retention.
Stay sharp on every call. Stay compliant on every sale. No extra tools, no extra cost.
Four coaching categories run silently during your calls: compliance, empathy, product knowledge, and memory. When you miss something — a SOA requirement, a chance to mention a coverage gap, a detail the member told you last time — a discreet nudge appears in your live call view. It is like having a senior agent sitting next to you, every single call.
Weighted scoring tracks your coaching adherence over time, so you can see yourself getting better. Compliance coaching counts double.
HIPAA, TCPA, NAIC Model Law, CMS marketing guidelines — the compliance landscape for Medicare agents is brutal. Qdos Health is built on 525 controls across 11 compliance frameworks. SOA verification, time-of-day call restrictions, DNC management, consent tracking — all automated.
You focus on the member. We make sure you do not accidentally violate a regulation that could cost you your appointment.
While you are building relationships, Qdos Health is quietly doing the rest.
AI spots dental, vision, hearing, and supplement gaps your members might not even know they have. You call them with a solution before they hit a problem.
Import your book of business from any CSV. Nickname-aware fuzzy matching (Robert = Bob) reconciles carrier reports automatically. No more manual data entry.
A 0-100 churn risk score for every member. Know who needs a phone call this week. The members who feel cared for stay — this tells you who needs caring for.
Multi-agent hierarchy with four roles. Invitation system, aggregate dashboards, override commission tracking. Scale from solo agent to full agency.
Store SOAs, enrollment forms, and carrier documents per member. Send personalized email campaigns with rate limiting and consent tracking built in.
AES-256-GCM field-level encryption, HMAC blind indexes, TOTP two-factor auth, AES-256 session encryption. Your members' data is safer with you than on a sticky note.
The best Medicare agents do not win on spreadsheets. They win because members trust them. Because when someone calls about their coverage, the agent remembers their name, their family, their worries — and that is worth more than any algorithm.
Retention is not a metric. It is the result of members feeling genuinely cared for. Qdos Health gives you the tools to be that agent — the one they tell their friends about, the one they would never switch away from.
No migration project. No training sessions. Import your book and start working.
Sign up, set your password, and configure two-factor authentication. Your agent dashboard is ready immediately.
Upload any CSV. Our field mapper auto-detects columns and fuzzy-matches members against carrier data. Your book of business is live.
Provision a business phone number. Set your routing rules and business hours. Calls forward to your cell — members never see your personal number.
Every call builds your AI memory. Coaching kicks in automatically. Commissions track themselves. Your practice runs itself.
We are onboarding Medicare agents now. If you are tired of juggling five tools and forgetting what your members told you, we should talk.
Qdos Health handles the back office. You handle the humans. The result? Members who stay, who refer their friends, and who would never dream of switching.